30-Day Easy Returns

      Shipping Policy

      Thank you for shopping at Chromathread. This Shipping Policy governs order processing, delivery, shipping‑related costs and matters for all purchases placed on https://chromathread.com.

      Order Processing

      All orders will be processed within 1‑3 business days (Monday‑Friday, excluding weekends and public holidays) upon successful payment confirmation. Our customer service hours are 10:00 AM – 7:00 PM . Orders submitted on weekends or public holidays will start processing on the next working business day.

      Once your parcel is dispatched, you will receive a confirmation email containing tracking number and tracking link for your shipment.

      Estimated Delivery Time

      Delivery times are estimated reference only and exclude processing time. Delays may occur because of customs clearance, carrier disruptions, extreme weather, remote delivery locations or other unforeseen circumstances.

      • United States: 7‑15 business days
      • United Kingdom & European Union: 8‑18 business days
      • All other international regions: 10‑25 business days

      Customs, Duties & Import Taxes

      International shipments may incur import duties, customs taxes and clearance fees imposed by your local authority. These charges are borne entirely by the buyer. We cannot predict, control or reimburse such customs‑related expenses. Please check your local import regulations before completing checkout.

      Shipping Address

      Please verify your shipping address carefully before submitting your order. We are not liable for non‑delivery or lost parcels resulting from incorrect, incomplete or modified addresses provided by customers.

      Lost, Missing or Damaged Goods

      If tracking shows “delivered” but you have not received your package, or items arrive damaged upon receipt, please email us at service@chromathread.com within 7 calendar days after delivery confirmation. We will coordinate with shipping carriers for investigation.

      Company Legal Information

      Company Name(Chinese): 宜昌市龙旭佩商贸有限公司
      Company Name: Yichang Longxupei Trading Co., Ltd.

      Unified Social Credit Code: 91420502MAE4TKR27R

      Address: Room 602, Floor 6, Building 3, Hetang Yueshe, No. 36 Tangjiawan Road, Xiling District, Yichang, Hubei, 443002, China

      Email: service@chromathread.com
      Tel: +86 15138432590
      Customer Service Hours: 10:00 AM – 7:00 PM